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After making another withdrawal on July 19, the player still had not received the money, despite providing all requested documentation. Despite being told to wait 5 days, no payment was received, and the withdrawal amount was returned to the account. Consequently, the complaint was marked as ‘unresolved’, and the player was advised to reach out to the Curaçao Gaming Authority for further assistance. The Complaints Team had contacted the casino for clarification, but the casino failed to respond with any details regarding the account closure. After that the casino closed the user’s account without explanation.

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